Genfour Blog

Financial Services to Take Centre Stage at the Robotic Process Automation Breakfast Series

Posted by Chris Gayner on 10/10/16 05:36

Over the past week we’ve been more than a little pleased to see our new Robotic Process Automation (RPA) breakfast series come to life, with RSVP’s flowing in fast. The new breakfast series will run quarterly and will aim to address different verticals at event, and will start with a focus on financial services on Tuesday, November 1st. If you’re a senior executive member of the financial services community in the UK and would like to hear more about this event, drop us a line and we’ll send you more detail.

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Topics: Banking, Non-specific to a Challenge / Theme, Insurance, Announcements, Non-specific to a Function

The robot becomes the ultimate customer retention and cross-selling agent

Posted by James Hall on 10/03/15 04:17

It’s every Customer Service Directors dream - customer retention and cross-selling.

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Topics: Customer Experience, Operations & SSC, Strategy, Innovation, Banking, Perspectives, Marketing, Retail, Travel & Leisure

How Robotic Process Automation improves the Customer Experience

Posted by James Hall on 03/03/15 04:27

Whilst there are a significant number of benefits to deploying Robotic Process Automation (RPA) within your operation improving the customer experience has been a key driver for organisations who have already deployed RPA. (See case study video - Online retailer deploys RPA to Improve the Customer Experience). 

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Topics: Customer Experience, Operations & SSC, Strategy, Innovation, Banking, Perspectives, Marketing, Retail, Travel & Leisure

The RAC share their tips on how to ensure your RPA implementation is successful

Posted by James Hall on 27/01/15 05:39

Spencer Jones, Business Change Manager, from the RAC has successfully deployed Robotic Process Automation (RPA) into the RAC operations.

Spencer has already shared with us his RPA journey and the challenges & benefits they've experienced.

In this interview Spencer shares with us the things you need to look out for to ensure your RPA implementation is successful. 

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Topics: Operations & SSC, Strategy, Innovation, Banking, Energy & Utilities, Change, Perspectives, Finance, Retail, Travel & Leisure

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