In this article I compare workflow tools with Robotic Process Automation (RPA) and discuss how they can complement one another to provide a business with an efficient cost effective way of working.
Businesses need to constantly evolve to remain competitive. One method of evolving a business is by continually improving the processes used to service customers.
Lee Edwards, a leading Robotic Process Automation (RPA) consultant, joins us this week to provide examples of where he has seen complaints reduce by deploying RPA. (See our article - How can RPA can help you keep your complaints in control?).
By deploying Robotic Process Automation (RPA) you reduce errors within your operation and are able to improve the speed of service allowing you to significantly reduce complaints.
Whilst there are a significant number of benefits to deploying Robotic Process Automation (RPA) within your operation improving the customer experience has been a key driver for organisations who have already deployed RPA. (See case study video - Online retailer deploys RPA to Improve the Customer Experience).