Lee Edwards, a leading Robotic Process Automation (RPA) consultant, joins us this week to provide examples of where he has seen complaints reduce by deploying RPA. (See our article - How can RPA can help you keep your complaints in control?).
By deploying Robotic Process Automation (RPA) you reduce errors within your operation and are able to improve the speed of service allowing you to significantly reduce complaints.
Whilst there are a significant number of benefits to deploying Robotic Process Automation (RPA) within your operation improving the customer experience has been a key driver for organisations who have already deployed RPA. (See case study video - Online retailer deploys RPA to Improve the Customer Experience).