Genfour Blog

Reduce complaints in your front office by deploying a digital workforce

Posted by Lee Edwards on 21/04/15 04:27

Lee Edwards, a leading Robotic Process Automation (RPA) consultant, joins us this week to provide examples of where he has seen complaints reduce by deploying RPA. (See our article - How can RPA can help you keep your complaints in control?).

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Topics: Customer Experience, Operations & SSC, Strategy, Perspectives, Marketing, Non-specific to a Sector

How can RPA help you keep your complaints in control?

Posted by James Hall on 16/04/15 04:25

By deploying Robotic Process Automation (RPA) you reduce errors within your operation and are able to improve the speed of service allowing you to significantly reduce complaints.

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Topics: Customer Experience, Operations & SSC, Strategy, Innovation, People, Perspectives, Marketing, Non-specific to a Sector

The robot becomes the ultimate customer retention and cross-selling agent

Posted by James Hall on 10/03/15 04:17

It’s every Customer Service Directors dream - customer retention and cross-selling.

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Topics: Customer Experience, Operations & SSC, Strategy, Innovation, Banking, Perspectives, Marketing, Retail, Travel & Leisure

How Robotic Process Automation improves the Customer Experience

Posted by James Hall on 03/03/15 04:27

Whilst there are a significant number of benefits to deploying Robotic Process Automation (RPA) within your operation improving the customer experience has been a key driver for organisations who have already deployed RPA. (See case study video - Online retailer deploys RPA to Improve the Customer Experience). 

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Topics: Customer Experience, Operations & SSC, Strategy, Innovation, Banking, Perspectives, Marketing, Retail, Travel & Leisure

Robotic Process Automation - The opportunities for Utilities operations

Posted by Simon Jackson on 05/11/14 04:40

Robotic process automation (RPA) is hugely attractive to the utilities industry for two key reasons:

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Topics: Customer Experience, Data, Operations & SSC, Energy & Utilities, Quality, Perspectives, Finance, Profit, Growth

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