Genfour Blog

Robotic Process Automation is more than a workflow tool

Posted by Rich Griffin on 12/08/15 06:45

In this article I compare workflow tools with Robotic Process Automation (RPA) and discuss how they can complement one another to provide a business with an efficient cost effective way of working.

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Topics: Processes, Automation opportunities, Customer Experience

Robotic Process Automation drives Continuous Improvement

Posted by Rich Griffin on 07/05/15 04:39

Businesses need to constantly evolve to remain competitive. One method of evolving a business is by continually improving the processes used to service customers.

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Topics: Automation opportunities, Benefits, Customer Experience, Operational fixes

Reduce complaints in your front office by deploying a digital workforce

Posted by Lee Edwards on 21/04/15 04:27

Lee Edwards, a leading Robotic Process Automation (RPA) consultant, joins us this week to provide examples of where he has seen complaints reduce by deploying RPA. (See our article - How can RPA can help you keep your complaints in control?).

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Topics: Industry Interviews, Automation in Practise, I work with robots, Automation opportunities, Benefits, Customer Experience, Operational fixes

How can RPA help you keep your complaints in control?

Posted by Hayley Lange on 16/04/15 04:25

By deploying Robotic Process Automation (RPA) you reduce errors within your operation and are able to improve the speed of service allowing you to significantly reduce complaints.

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Topics: How to work with robots, Benefits, Customer Experience, Operational fixes

Deploy Robotic Process Automation to improve quality and execution

Posted by Hayley Lange on 09/04/15 05:36

No matter how comprehensive your training programmes are, humans don’t always follow a process!

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Topics: Automation opportunities, Benefits, Customer Experience, Operational fixes

How Robotic Process Automation improves the Customer Experience

Posted by Hayley Lange on 03/03/15 04:27

Whilst there are a significant number of benefits to deploying Robotic Process Automation (RPA) within your operation improving the customer experience has been a key driver for organisations who have already deployed RPA. (See case study video - Online retailer deploys RPA to Improve the Customer Experience). 

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Topics: Automation opportunities, Benefits, Customer Experience

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