As part of Raconteur’s Future of Outsourcing Report 2016, James Hall, Genfour CEO, discusses how new technology is both bringing down the costs for UK-based customer service centres and allowing them to add value to the traditional model.
As robotic process automation continues to grow rapidly, we are seeing some confusion about the key features of RPA software and how it differs from other ‘automation’ tools. So, in order to help dispel some of these myths, here are five things that robotic process automation is not:
RPA Expert, Lee Edwards, is back this week to share with us his experience of using Robotic Process Automation (RPA) to help operations achieve their continuous improvement goals. Lee's feature follows our recent article 'RPA drives continuous improvement.'
RPA Expert, Lee Edwards, adds his insight to our recent blog article 'Robots don't make mistakes! Deploy RPA to meet your regulatory requirements.'
In this interview Spencer shares with us the things you need to look out for to ensure your RPA implementation is successful.