Genfour Blog

Reshoring Customer Service

Posted by Chris Gayner on 12/09/16 08:11

As part of Raconteur’s Future of Outsourcing Report 2016, James Hall, Genfour CEO, discusses how new technology is both bringing down the costs for UK-based customer service centres and allowing them to add value to the traditional model.

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Topics: Operations & SSC, Strategy, News & media, Finance, Technology, Non-specific to a Sector, Profit

Five Things Robotic Process Automation is Not

Posted by James Hall on 07/07/16 11:22

As robotic process automation continues to grow rapidly, we are seeing some confusion about the key features of RPA software and how it differs from other ‘automation’ tools. So, in order to help dispel some of these myths, here are five things that robotic process automation is not:

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Topics: Operations & SSC, Perspectives, HR, IT, Finance, Technology, Non-specific to a Sector

Why Robotic Process Automation should be part of your Continuous Improvement toolkit

Posted by Lee Edwards on 11/05/15 05:12

RPA Expert, Lee Edwards, is back this week to share with us his experience of using Robotic Process Automation (RPA) to help operations achieve their continuous improvement goals. Lee's feature follows our recent article 'RPA drives continuous improvement.'

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Topics: Data, Operations & SSC, Strategy, Innovation, Quality, Finance, Non-specific to a Sector

Robots - the regulatory dream!

Posted by Lee Edwards on 05/05/15 04:19

RPA Expert, Lee Edwards, adds his insight to our recent blog article 'Robots don't make mistakes! Deploy RPA to meet your regulatory requirements.'

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Topics: Risk, Data, Operations & SSC, Quality, Perspectives, Finance, Non-specific to a Sector

The RAC share their tips on how to ensure your RPA implementation is successful

Posted by James Hall on 27/01/15 05:39

Spencer Jones, Business Change Manager, from the RAC has successfully deployed Robotic Process Automation (RPA) into the RAC operations.

Spencer has already shared with us his RPA journey and the challenges & benefits they've experienced.

In this interview Spencer shares with us the things you need to look out for to ensure your RPA implementation is successful. 

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Topics: Operations & SSC, Strategy, Innovation, Banking, Energy & Utilities, Change, Perspectives, Finance, Retail, Travel & Leisure

Robotic Process Automation - The opportunities for Utilities operations

Posted by Simon Jackson on 05/11/14 04:40

Robotic process automation (RPA) is hugely attractive to the utilities industry for two key reasons:

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Topics: Customer Experience, Data, Operations & SSC, Energy & Utilities, Quality, Perspectives, Finance, Profit, Growth

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