Having deep, well-rounded shared services experience, I tend to chuckle to myself when I meet with peers at other companies whom tell me their back-office is fully automated. That is a great goal to shoot for, but very easy to disprove.
What would I do with ten times as many resources at a fraction of the cost? I’ll wager you can’t think that far. Yes, you’ll have a bucket list of things you want to get done today, but now you need to go much further to generate the ideas to fulfil the potential! In short, you’ll need to innovate.
The single biggest challenge facing Robotic Process Automation (RPA) revolves around trust, or moreover a lack of it. This mistrust exists in all departments that RPA interacts with, be it IT, Operations, Finance, Risk, the list goes on. So why does this lack of trust exist and how can we contextualise it to make the idea of robots less scary?
The control room becomes the eyes and ears of your operation, the team leader of your virtual workforce. See our article The RPA controller becomes the eyes and ears of your operation.
Wayne Butterfield, Head of Digital Service Innovation & Transformation at Telefónica O2, has successfully deployed Robotic Process Automation (RPA), using the Blue Prism software, into the O2 operations. In this interview Wayne shares with us his experience and tips for organisations who are being their RPA journey.
You lead a team that successfully deployed RPA across the O2 operation. Can you please take us through the reasons why you selected RPA over other innovations?
When talking to businesses about introducing Robotic Process Automation (RPA) into their operations, we present them with tangible benefits based on facts about their business, previous experience and a high degree of knowledge around RPA and its capabilities. The business case for introducing RPA is so strong I am left somewhat confused why some businesses are, at first, hesitant to sign on the dotted line.
With any Robotic Process Automation (RPA) implementation, the initial levels of support from the IT department will be high. As RPA becomes more embedded into the organisation, the support required becomes minimal.
At Genfour we aim to deliver the best possible service when it comes to running a Robotic Process Automation (RPA) programme. We offer expertise in process analysis, operational excellence, automation design and development all the way through to testing and delivery into production, working closely with our clients at each stage of the automation lifecycle.
There is clearly then a tremendous opportunity here to identify relevant processes and build a pipeline for automation. Here are some tips for beginning your Robotic Process Automation (RPA) journey: