Genfour Blog

Why Robotic Process Automation should be part of your Continuous Improvement toolkit

Posted by Lee Edwards on 11/05/15 05:12

RPA Expert, Lee Edwards, is back this week to share with us his experience of using Robotic Process Automation (RPA) to help operations achieve their continuous improvement goals. Lee's feature follows our recent article 'RPA drives continuous improvement.'

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Topics: Industry Interviews, Automation in Practise, Benefits, Operational fixes

Tips on how to use the additional data you receive from your digital workforce to manage your wider operation

Posted by Lee Edwards on 28/04/15 06:20

This week Robotic Process Automation (RPA) expert, Lee Edwards, is back to give us tips of how to use the additional data you receive from your digital workforce to manage your wider operation. (See our article:- Discover how RPA gives you access to enhanced MI and analytical data).

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Topics: Industry Interviews, I work with robots, Automation opportunities, Benefits, Operational fixes

Reduce complaints in your front office by deploying a digital workforce

Posted by Lee Edwards on 21/04/15 04:27

Lee Edwards, a leading Robotic Process Automation (RPA) consultant, joins us this week to provide examples of where he has seen complaints reduce by deploying RPA. (See our article - How can RPA can help you keep your complaints in control?).

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Topics: Industry Interviews, Automation in Practise, I work with robots, Automation opportunities, Benefits, Customer Experience, Operational fixes

By deploying a digital workforce the quality and execution of work significantly increases

Posted by Lee Edwards on 14/04/15 06:51

As our blog series 'How Robotic Process Automation (RPA) can resolve your operational issues' continues we welcome Lee Edwards, a leading RPA consultant, to provide his expert option on a number of operational issues he been able to fix by deploying RPA.

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Topics: Industry Interviews, Operational requirements, Automation in Practise, Automation opportunities, Benefits

Narrative Science - The starting point is always the story

Posted by Hayley Lange on 26/02/15 05:17

We round off our series on Artifical Intelligence (AI) and Autonomic Computing (AC) with an interview with AI vendor Narrative Science. Their automated narrative generation platform, Quill™, gives you the power to move beyond numbers and communicate true insight.

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Topics: Industry Interviews, Artificial Intelligence, Autonomic Computing

How Artificial Intelligence and Robotic Process Automation complement one another

Posted by Hayley Lange on 12/02/15 05:14

Our blog series on Artificial Intelligence (AI) and Autonomic Computing continues this week with an interview with Andrew Anderson, CEO at Celaton.

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Topics: Industry Interviews, Artificial Intelligence, Autonomic Computing

Why you should look to deploy Artificial Intelligence to compliment your Robotic Process Automation solution

Posted by Hayley Lange on 05/02/15 05:40

Jane Youdell, Head of Operations at Genfour, discusses the enchancements that Artificial Intelligence (AI) technologies bring to Robotic Process Automation (RPA) through the adoption of Autonomic Computing (AC). Jane also gives examples of the types of processes that can be automated through AI.

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Topics: What is Robotic Process Automation?, Industry Interviews, Artificial Intelligence, Autonomic Computing

O2 deploy Robotic Process Automation to complete processes in slick timescales

Posted by Hayley Lange on 15/12/14 06:29

Wayne ButterfieldHead of Digital Service Innovation & Transformation at Telefónica O2, has successfully deployed Robotic Process Automation (RPA), using the Blue Prism software, into the O2 operations. In this interview Wayne shares with us his experience and tips for organisations who are being their RPA journey.

You lead a team that successfully deployed RPA across the O2 operation. Can you please take us through the reasons why you selected RPA over other innovations? 

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Topics: Industry Interviews, I work with robots, How to work with robots, How to get started with Automation

How to avoid disruptions when deploying Robotic Process Automation

Posted by Hayley Lange on 09/12/14 06:06

In a series of interviews Lee Edwards, expert in Robotic Process Automation (RPA), shares with us his experience of deploying RPA programmes. This week Lee takes us through some of the delays he's experienced deploying RPA. 

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Topics: Industry Interviews, Operational requirements, Automation in Practise

Robotic Process Automation saved my team!

Posted by Hayley Lange on 03/12/14 04:36

This week we interview Hayley Gibson, Industrial Queries Team Manager, and Jodie Steller, Data Flow Co-ordinator, from the Co-operative Energy on their experience automating the Change of Occupier process (COO). Jodie was also the dedicated SME to the programme.

Hayley and Jodie, many thanks for joining us.

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Topics: Industry Interviews, Automation in Practise, Client Interviews, I work with robots, Staff Retention

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