The world is about to experience a fundamental shift in demographics for the first time in history - "there are about to be more elderly people than young children". According to data from the Office for National Statistics (ONS) - in 20 years “one in 12 people is projected to be aged 80 or over” .
Over the past week we’ve been more than a little pleased to see our new Robotic Process Automation (RPA) breakfast series come to life, with RSVP’s flowing in fast. The new breakfast series will run quarterly and will aim to address different verticals at event, and will start with a focus on financial services on Tuesday, November 1st. If you’re a senior executive member of the financial services community in the UK and would like to hear more about this event, drop us a line and we’ll send you more detail.
As part of Raconteur’s Future of Outsourcing Report 2016, James Hall, Genfour CEO, discusses how new technology is both bringing down the costs for UK-based customer service centres and allowing them to add value to the traditional model.