As part of Raconteur’s Future of Outsourcing Report 2016, James Hall, Genfour CEO, discusses how new technology is both bringing down the costs for UK-based customer service centres and allowing them to add value to the traditional model.
Yesterday, Raconteur released the Future of Outsourcing Report, which looks at the trends shaping the outsourcing industry and the rising popularity of using freelancers, nearshoring and bringing customer service back to the UK.
With the workplace becoming increasingly automated, many CIOs have concerns about implementing Robotic Process Automation (RPA). Where will the robots live? Will automation be a threat, or an opportunity?
Genfour is writing The ABC of Robotic Process Automation, for Robotics Tomorrow. The ten-part blog series will answer a series of questions in order to provide an introduction to RPA and AI to business leaders, employees, and anyone with an interest in the rapid progression of automation. Click on the links below to view the series:
As we enter into the fourth industrial revolution, many fear that robots will take over our jobs and render us Luddites. While fearing the unknown is understandable, the reality is that robots can go a long way to helping businesses and their employees, by taking on repetitive, mundane tasks, and thus freeing up people to be better deployed elsewhere. So, how can robots help businesses and their employees?
To celebrate ‘Love Your Robot Day’, we came up with seven reasons why we should love our automated friends - read the full article on IT Pro.
AI and robots hit the headlines over many national and industry outlets last week in response to The World Economic Forum’s Global Challenge Insight Report, The Future of Jobs: Employment, Skills and Workforce Strategy for the Fourth Industrial Revolution. Covered by Bloomberg, The Times, The Register, TechRadar, ComputerWeekly and Computing and other international press, the highlight stat was this: The WEF estimate is that over five million jobs will be lost by 2020 as a result of developments in artificial intelligence, robotics and other technological change.