Genfour Blog

Intelligent Automation: Reflections and Predictions

Posted by James Hall on 09/12/16 06:14

Over the past three years, I have witnessed the rise and rise of Intelligent Automation - with each year building gradually on the past.

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Topics: Non-specific to a Challenge / Theme, Perspectives, Non-specific to a Sector, Non-specific to a Function

Trends in Global Labour Markets: A driving force for automation

Posted by Chris Gayner on 08/12/16 05:36

The world is about to experience a fundamental shift in demographics for the first time in history - "there are about to be more elderly people than young children". According to data from the Office for National Statistics (ONS) - in 20 years “one in 12 people is projected to be aged 80 or over” [1].

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Topics: Operations & SSC, Strategy, People, Perspectives, HR, Technology, Non-specific to a Sector

HfS Recognises Genfour as Automation High-Performer in Blueprint Report

Posted by Chris Gayner on 11/11/16 11:30

Genfour endorsed as a high performer in the 2016 Intelligent Automation Blueprint report.

Genfour was delighted to see endorsement from leading analyst authority, HfS Research, recognising it as a high performer in its 2016 Intelligent Automation Blueprint report.

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Topics: Non-specific to a Challenge / Theme, News & media, Announcements, Non-specific to a Sector, Non-specific to a Function

Reshoring Customer Service

Posted by Chris Gayner on 12/09/16 08:11

As part of Raconteur’s Future of Outsourcing Report 2016, James Hall, Genfour CEO, discusses how new technology is both bringing down the costs for UK-based customer service centres and allowing them to add value to the traditional model.

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Topics: Operations & SSC, Strategy, News & media, Finance, Technology, Non-specific to a Sector, Profit

Former Marketing Director at Proxima Group joins as Marketing Director of Genfour

Posted by James Hall on 04/08/16 07:09

Chris Gayner appointed as Marketing Director to support company growth

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Topics: People, Announcements, Non-specific to a Sector, Non-specific to a Function

Global Robotic Workforce Report Reveals Positive Outlook Towards Automation

Posted by Chris Gayner on 02/08/16 09:52

Genfour’s first Robotic Workforce Research compiled the results of a global survey of business to establish the sentiment surrounding robotics and the journey towards the automated workplace. So, what were the findings?

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Topics: Strategy, Innovation, Change, People, Perspectives, Technology, Non-specific to a Sector, Non-specific to a Function, Profit

Over half of global business leaders embrace robots, and 94% open to a robotic future

Posted by James Hall on 26/07/16 08:55

- Robotic Workforce Research reveals one third of businesses believe the speed of change will be fast, and have imminent plans to automate

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Topics: Strategy, Innovation, Change, Perspectives, Technology, Non-specific to a Sector, Non-specific to a Function, Profit, Growth

James Hall Shares his Robotic Process Automation Checklist with CIO Review

Posted by Chris Gayner on 22/07/16 07:40

With the workplace becoming increasingly automated, many CIOs have concerns about implementing Robotic Process Automation (RPA). Where will the robots live? Will automation be a threat, or an opportunity?

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Topics: Strategy, Innovation, News & media, Technology, Non-specific to a Sector, Non-specific to a Function

Five Things Robotic Process Automation is Not

Posted by James Hall on 07/07/16 11:22

As robotic process automation continues to grow rapidly, we are seeing some confusion about the key features of RPA software and how it differs from other ‘automation’ tools. So, in order to help dispel some of these myths, here are five things that robotic process automation is not:

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Topics: Operations & SSC, Perspectives, HR, IT, Finance, Technology, Non-specific to a Sector

Forrester and the Cognitive Tipping Point

Posted by James Hall on 01/07/16 05:32

Will the robots replace us? A new report released by Forrester predicts a collaborative future for man and the machine.

As the automation market continues to grow, the report, titled The Future Of White-Collar Work: Sharing Your Cubicle With Robots, investigates the role that artificial intelligence will play in white-collar jobs in the future.

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Topics: Strategy, Innovation, Perspectives, Technology, Non-specific to a Sector, Non-specific to a Function

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