The world is about to experience a fundamental shift in demographics for the first time in history - "there are about to be more elderly people than young children". According to data from the Office for National Statistics (ONS) - in 20 years “one in 12 people is projected to be aged 80 or over” .
As part of Raconteur’s Future of Outsourcing Report 2016, James Hall, Genfour CEO, discusses how new technology is both bringing down the costs for UK-based customer service centres and allowing them to add value to the traditional model.
As robotic process automation continues to grow rapidly, we are seeing some confusion about the key features of RPA software and how it differs from other ‘automation’ tools. So, in order to help dispel some of these myths, here are five things that robotic process automation is not:
A landmark study released last week revealed that most British workers are spending longer hours at work for little or no gain in productivity. According to the study, more than two-thirds of employees say they are working longer hours than two years ago, but only 10% believe they are more productive.
Are you in the middle of a systems migration in the hope of moving to a newer system which will process data more efficiently, improve customer experience and be more flexible to changes? (See our article 'Stuggling to plug your systems issues gaps? Robotic Process Automation can help!').
Have you recently moved to a new billing or payments sytems or perhaps a new CRM system that is not quite doing exactly what it said on the box? In reality it is very difficult for any system to perfectly fulfil all of your business requirements, especially in this ever-changing world that we live in. No system can predict the future and know everything that you will need.
RPA Expert, Lee Edwards, is back this week to share with us his experience of using Robotic Process Automation (RPA) to help operations achieve their continuous improvement goals. Lee's feature follows our recent article 'RPA drives continuous improvement.'
RPA Expert, Lee Edwards, adds his insight to our recent blog article 'Robots don't make mistakes! Deploy RPA to meet your regulatory requirements.'
This week Robotic Process Automation (RPA) expert, Lee Edwards, is back to give us tips of how to use the additional data you receive from your digital workforce to manage your wider operation. (See our article:- Discover how RPA gives you access to enhanced MI and analytical data).