Genfour Blog

Reshoring Customer Service

Posted by Chris Gayner on 12/09/16 08:11

As part of Raconteur’s Future of Outsourcing Report 2016, James Hall, Genfour CEO, discusses how new technology is both bringing down the costs for UK-based customer service centres and allowing them to add value to the traditional model.

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Topics: Operations & SSC, Strategy, News & media, Finance, Technology, Non-specific to a Sector, Profit

Transformation and the Future of the Outsourcing Industry

Posted by Chris Gayner on 12/09/16 08:06

Yesterday, Raconteur released the Future of Outsourcing Report, which looks at the trends shaping the outsourcing industry and the rising popularity of using freelancers, nearshoring and bringing customer service back to the UK.

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Topics: Strategy, Innovation, News & media, Retail, Travel & Leisure, Technology, Non-specific to a Function, Profit

Global Robotic Workforce Report Reveals Positive Outlook Towards Automation

Posted by Chris Gayner on 02/08/16 09:52

Genfour’s first Robotic Workforce Research compiled the results of a global survey of business to establish the sentiment surrounding robotics and the journey towards the automated workplace. So, what were the findings?

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Topics: Strategy, Innovation, Change, People, Perspectives, Technology, Non-specific to a Sector, Non-specific to a Function, Profit

Over half of global business leaders embrace robots, and 94% open to a robotic future

Posted by James Hall on 26/07/16 08:55

- Robotic Workforce Research reveals one third of businesses believe the speed of change will be fast, and have imminent plans to automate

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Topics: Strategy, Innovation, Change, Perspectives, Technology, Non-specific to a Sector, Non-specific to a Function, Profit, Growth

What do you need from Robotic Process Automation as an Exec?

Posted by James Hall on 22/06/15 05:01

For a business to succeed it needs to remain competitive and profitable.

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Topics: Strategy, Innovation, Change, People, Quality, Perspectives, Non-specific to a Sector, Non-specific to a Function, Profit, Growth

Robotic Process Automation - The opportunities for Utilities operations

Posted by Simon Jackson on 05/11/14 04:40

Robotic process automation (RPA) is hugely attractive to the utilities industry for two key reasons:

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Topics: Customer Experience, Data, Operations & SSC, Energy & Utilities, Quality, Perspectives, Finance, Profit, Growth

We've put our bet on Robotic Process Automation transforming Betting & Gaming operations

Posted by James Hall on 20/10/14 05:13

This week I interview Ian Price, Genfour's Betting & Gaming specialist. We discuss how significant Robotic Process Automation (RPA) will be in the transformation of Betting & Gaming operations.

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Topics: Strategy, Innovation, Perspectives, Retail, Travel & Leisure, Non-specific to a Function, Profit

Top 3 advantages to Betting & Gaming operations by deploying Robotic Process Automation

Posted by James Hall on 08/10/14 05:23

Whilst there are many advantages to deploying Robotic Processing Automation (RPA) into Betting & Gaming operations, we've picked out the top 3:

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Topics: Risk, Strategy, Innovation, People, Perspectives, Retail, Travel & Leisure, Non-specific to a Function, Profit, Growth

Why Robotic Process Automation is the right fit for Betting and Gaming operations

Posted by James Hall on 25/09/14 06:36

Betting & Gaming is a fast moving, dynamic industry, where margins are tight and optimising costs whilst delivering operational excellence is essential.

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Topics: Strategy, Change, Perspectives, Retail, Travel & Leisure, Non-specific to a Function, Profit

How Robotic Process Automation changes the economics between offshore and nearshore centres

Posted by James Hall on 05/09/14 06:16

We continue on through our series of interviews with Richard Jones, Chairman of Genfour, on the changes developing in the Outsourcing Industry due to the emergence of Robotic Process Automation (RPA).

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Topics: Strategy, People, Perspectives, Non-specific to a Sector, Non-specific to a Function, Profit

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