Genfour Blog

Transformation and the Future of the Outsourcing Industry

Posted by Chris Gayner on 12/09/16 08:06

Yesterday, Raconteur released the Future of Outsourcing Report, which looks at the trends shaping the outsourcing industry and the rising popularity of using freelancers, nearshoring and bringing customer service back to the UK.

Read More

Topics: Strategy, Innovation, News & media, Retail, Travel & Leisure, Technology, Non-specific to a Function, Profit

The robot becomes the ultimate customer retention and cross-selling agent

Posted by James Hall on 10/03/15 04:17

It’s every Customer Service Directors dream - customer retention and cross-selling.

Read More

Topics: Customer Experience, Operations & SSC, Strategy, Innovation, Banking, Perspectives, Marketing, Retail, Travel & Leisure

How Robotic Process Automation improves the Customer Experience

Posted by James Hall on 03/03/15 04:27

Whilst there are a significant number of benefits to deploying Robotic Process Automation (RPA) within your operation improving the customer experience has been a key driver for organisations who have already deployed RPA. (See case study video - Online retailer deploys RPA to Improve the Customer Experience). 

Read More

Topics: Customer Experience, Operations & SSC, Strategy, Innovation, Banking, Perspectives, Marketing, Retail, Travel & Leisure

The RAC share their tips on how to ensure your RPA implementation is successful

Posted by James Hall on 27/01/15 05:39

Spencer Jones, Business Change Manager, from the RAC has successfully deployed Robotic Process Automation (RPA) into the RAC operations.

Spencer has already shared with us his RPA journey and the challenges & benefits they've experienced.

In this interview Spencer shares with us the things you need to look out for to ensure your RPA implementation is successful. 

Read More

Topics: Operations & SSC, Strategy, Innovation, Banking, Energy & Utilities, Change, Perspectives, Finance, Retail, Travel & Leisure

The RAC deploy RPA to enable the team to focus on more value added tasks

Posted by James Hall on 22/01/15 06:23

Spencer Jones, Business Change Manager, at the RAC has successfully deployed Robotic Process Automation (RPA) into the RAC operations.

In a previous interview Spencer took us through his RPA Journey

In this interview Spencer discusses the challenges they experienced throughout the implementation and the benefits they've realised through RPA.

Read More

Topics: Operations & SSC, Strategy, Innovation, Change, Perspectives, Retail, Travel & Leisure

My Robotic Process Automation journey

Posted by James Hall on 15/01/15 04:59

Spencer Jones, Business Change Manager, at the RAC has successfully deployed Robotic Process Automation (RPA) into the RAC operations. In this interview Spencer shares with us his RPA journey.

Read More

Topics: Operations & SSC, Strategy, Innovation, Change, People, Perspectives, Retail, Travel & Leisure

I work with Robots

Posted by James Hall on 22/12/14 05:55

Jan Watterson, Andrea Elliott, Team Leaders, and Chris Bone, Agent and RPA controller, from the RAC share their experience of Robotic Process Automation (RPA) and what it’s like to work with robots.

Can you please let us know how your journey with RPA began?

Read More

Topics: Operations & SSC, Innovation, Perspectives, Retail, Travel & Leisure

O2 deploy Robotic Process Automation to complete processes in slick timescales

Posted by James Hall on 15/12/14 06:29

Wayne ButterfieldHead of Digital Service Innovation & Transformation at Telefónica O2, has successfully deployed Robotic Process Automation (RPA), using the Blue Prism software, into the O2 operations. In this interview Wayne shares with us his experience and tips for organisations who are being their RPA journey.

You lead a team that successfully deployed RPA across the O2 operation. Can you please take us through the reasons why you selected RPA over other innovations? 

Read More

Topics: Operations & SSC, Strategy, Innovation, Perspectives, Retail, Travel & Leisure

We've put our bet on Robotic Process Automation transforming Betting & Gaming operations

Posted by James Hall on 20/10/14 05:13

This week I interview Ian Price, Genfour's Betting & Gaming specialist. We discuss how significant Robotic Process Automation (RPA) will be in the transformation of Betting & Gaming operations.

Read More

Topics: Strategy, Innovation, Perspectives, Retail, Travel & Leisure, Non-specific to a Function, Profit

Top 10 Betting & Gaming processes ripe for Robotic Process Automation

Posted by James Hall on 15/10/14 09:00

The case for utilising Robotic Process Automation (RPA) to improve revenues, reduce costs and improve customer experience is clear, proof of this is can be seen in the take up of RPA by Coral Racing, as well as by the wider business community.

Read More

Topics: Strategy, Innovation, Perspectives, Retail, Travel & Leisure, Non-specific to a Function

Follow us on:

Follow us on Linkedin
Follow us on Twitter
Follow us on YouTube