The world is about to experience a fundamental shift in demographics for the first time in history - "there are about to be more elderly people than young children". According to data from the Office for National Statistics (ONS) - in 20 years “one in 12 people is projected to be aged 80 or over” .
As part of Raconteur’s Future of Outsourcing Report 2016, James Hall, Genfour CEO, discusses how new technology is both bringing down the costs for UK-based customer service centres and allowing them to add value to the traditional model.
Yesterday, Raconteur released the Future of Outsourcing Report, which looks at the trends shaping the outsourcing industry and the rising popularity of using freelancers, nearshoring and bringing customer service back to the UK.
Genfour’s first Robotic Workforce Research compiled the results of a global survey of business to establish the sentiment surrounding robotics and the journey towards the automated workplace. So, what were the findings?
- Robotic Workforce Research reveals one third of businesses believe the speed of change will be fast, and have imminent plans to automate
With the workplace becoming increasingly automated, many CIOs have concerns about implementing Robotic Process Automation (RPA). Where will the robots live? Will automation be a threat, or an opportunity?
Will the robots replace us? A new report released by Forrester predicts a collaborative future for man and the machine.
As the automation market continues to grow, the report, titled The Future Of White-Collar Work: Sharing Your Cubicle With Robots, investigates the role that artificial intelligence will play in white-collar jobs in the future.
As machine learning hits the vertical part of the exponential curve, what will it take to be an effective executive?
The rise of ‘soft-skills’
There’s no doubt that the workforce will need to reskill in order to adapt to the workplace of the near future, and executive leaders in particular will need to refine one specific skill set: soft skills.
Having deep, well-rounded shared services experience, I tend to chuckle to myself when I meet with peers at other companies whom tell me their back-office is fully automated. That is a great goal to shoot for, but very easy to disprove.
Just over 50 years after Gordon E. Moore proposed a measurement to predict the rate of technological transformation, Genfour takes a look at whether Moore’s Law still stands today, and if it can be applied to Robotics Process Automation (RPA).