Yesterday, Raconteur released the Future of Outsourcing Report, which looks at the trends shaping the outsourcing industry and the rising popularity of using freelancers, nearshoring and bringing customer service back to the UK. In their prediction piece about trends shaping the outsourcing industry, Raconteur feature a case study reference from Genfour customer Co-operative Energy. Genfour were engaged to help the Co-Operative Energy to cope with high volume, mundane tasks such as change of occupier notifications. Genfour developed an automatic processing system in seven days, which mapped onto the Co-Operative Energy’s existing systems.
View the full article here: Six trends shaping the outsourcing industry